Jackson, MS
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Accessibility Services at Jackson-Medgar Wiley Evers International Airport (JAN)

Jackson-Medgar Wiley Evers International Airport is committed to ensuring all passengers have a pleasant experience during their transition through the airport. We strive to provide services that make travel easier for our customers with disabilities, from the parking facilities to gates and back to parking. As with all passengers, a smooth travel experience begins before coming to the airport.

It starts when booking your flight.

Let the airline know what special help you may need, such as assistance unloading at the departure curb, wheelchair assistance to your departure gate, wheelchair assistance at your destination, or checking bags.

Please contact your airline in advance if you are not a passenger but need to assist a small child or person with disabilities to their departure gate.

ADA Grievance Procedure and Form, Reasonable Accommodation/Modification Request

In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, it is the intention of the Jackson-Medgar Wiley Evers International Airport to provide access to all public facilities, programs and services associated with its operation of Jackson-Medgar Wiley Evers International Airport to all persons with disabilities.

Parking Accommodations

Accessible parking spaces are located on all levels of parking garage near the elevators in Parking Garage.

Surface Parking Lot behind the Parking Garage has accessible parking spaces are located directly behind the Parking Garage.

Long Term Parking Lot has accessible parking spaces adjacent to the entry gate.

All accessible parking spaces are identified with the appropriate signage.

Accessible Services

All public restrooms are accessible to the disabled.

Accessible Family Restrooms are located in Main terminal before the security checkpoint to west concourse, baggage claim area, west concourse and east concourse.  

An outdoor pet relief area is located outside Baggage Claim near east employee parking lot. Indoor pet relief areas are located post-security on the east and west concourses.

Tim’s Transportation, LLC provides 24-hour accessible transportation to and from the airport. 601/209-9766 is the telephone number for Tim’s Transportation, LLC.     

If you need special assistance, please call 601/939-5631. Assistance is available 24 hours/day, 365 days/year.

 

Curbside Check-ins(Delta)

We encourage you to check your baggage at the Curbside Services on the Departure Level, park and get a ride back on us!

Free WiFi

Available in the main terminal area, restaurants, departure concourses, rental car check-in and baggage claim. Look for the signs offering Free WiFi.

  1. Set your wireless card to connect to the Jackson Wi-Fi network – “iFlyJAN_WiFI”. For most operating systems, you’ll need to set your network identifier or SSID to “iFlyJAN_WiFI”
  2. Launch your Internet browser and the system will re-direct you to a log-in portal. Review the User Agreement.
  3. Then click “Login”. You’re connected.

For further assistance to technical questions, call Wandering WiFi Customer Care at 877-WIFI-4-ME (877.943.4463).

Shops and Restaurants

Riverbanks Bar & Grill – West Concourse

Hours: 6:00 AM – Last Departure

At Riverbanks Bar & Grill, a Sims concept, travelers will find menu pairings that will satisfy any palate, from our creamy southern grits to fried catfish, 16-hour slow cooked pork, as well a wide selection of sandwiches, burgers and nachos, Riverbanks Bar & Grill will provide diners with a true “Taste of the South”.

For ordering ahead online ordering visit…

RiverbanksCarolinaConcessions.hrpos.heartland.us

SunRise Café soon to be Dunkin Donuts – East Concourse

Hours: 5:00 AM – 11:00 AM

SunRise Café offers travelers freshly prepared coffee, bagels, muffins, fresh fruit, yogurt parfaits and
made to order breakfast sandwiches.

Dunkin’ Donuts is coming soon!

For ordering ahead online ordering visit…

Sunrisecoffee.hrpos.heartland.us

Samuel Adams Jackson Brewhouse – East Concourse

Hours: Coming Soon

The NEW Samuel Adams Jackson Brewhouse will soon be an exciting experience for travelers complete with a full bar, handcrafted beers, and several small plate options that cater to all appetites!

There are conveniently located, easy-to-use kiosks on the west and east concourses.

*Please note that hours of operation are subject to change