About JMAA
Goal 2: Financial
Fund Today and Tomorrow
- Diversify and Increase Revenues from Non-Aeronautical Sources
- Maintain a Stable and Strong Financial Position to Conserve Access to External Capital Funding
- Develop and Implement a Strategic Funding Plan for Capital Asset Improvements and Management
- Retain Current Businesses and Attract New Business Opportunities by Maintaining a Competitive Cost Structure
Goal 3: Customer Service
What We Put Into It, Our Community Gets Out Of It
- Create A Communication Structure to Assess, Measure and Respond To Customer’s Requests And Recommendations
- Create A Standard for Exceptional Customer Service Experiences
- Promote Internal Customer Service Culture Within the Authority Itself
- Identify and Provide Services to the Community
Goal 5: Infrastructure
Looks New, Runs Well
- Build and Maintain Facilities and Equipment that are Aesthetically Pleasing to and Comfortable for the Traveling Public
- Build and Maintain Facilities and Equipment that are Compliant with Local, State and Federal Rules and Regulations
- Forecast Capital Improvement Program Projects Using a Robust Capital Improvement Program System Addressing Priorities, Schedules and Funding
- Ensure the Principles of Total Quality Management are Applied to all Capital and Maintenance Project Management Efforts
- Increase Productivity and Improve Customer Experiences at JAN and HKS
- Provide Facilities for Customers that are Safe, Secure, Efficient, Fully Functional, and Convenient
- Establish Maintenance Standards that Ensures Maximum Life Cycle of Assets
Goal 6: Opportunities
Engage, Encourage and Support DBEs and Small Businesses
- Create a Robust Outreach Program to Provide the Community with Information on Opportunities to Work with and for the Authority
- Participate in Community and Government Based Education and Mentoring Programs
- Serve as a Technical Resource for Small, Minority Women Owned, and Disadvantaged Business Enterprises