Performance Measurements

Customer service statistics are based on an monthly average of 2,747 responses to JMAA’s online customer service survey.  Desired participants may submit a response by following the provided link:

 Customer Satisfaction Survey Rating


TSA Checkpoint Wait Times (in minutes)

Weekly Average 10 Week Average

Aircraft Ramp Arrival to the Last Bag Delivered at Baggage Claim(in minutes)

Weekly Average  10 Week Average


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