Performance Measurements

Customer service statistics are based on an monthly average of 2,747 responses to JMAA’s online customer service survey.  Desired participants may submit a response by following the provided link: www.surveymonkey.com/r/flyjackson

 Customer Satisfaction Survey Rating


CustomerService0-100Legend


TSA Checkpoint Wait Times (in minutes)

Weekly Average 10 Week Average
TSA0-10minsLegend

Aircraft Ramp Arrival to the Last Bag Delivered at Baggage Claim(in minutes)

Weekly Average  10 Week Average
Aircraft0-30mins-Legend

 

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